Shipping and delivery

Shipping & Delivery Policy – Grace & Sophia

At Grace & Sophia, we are committed to ensuring your order arrives swiftly, safely, and carefully handled. We partner with trusted logistics providers to offer a smooth and reliable delivery experience. Below you will find our current shipping terms and conditions.

I. Order Processing & Dispatch Time

Processing Time

All orders are typically processed and prepared for shipment within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive an email containing a tracking link so you can follow your parcel’s journey.

II. Estimated Delivery Times

Delivery times may vary slightly depending on location and customs procedures.

Destination Estimated Delivery Time
United Kingdom 8–12 business days
United States 8–12 business days
Canada 8–12 business days
Australia 8–12 business days
New Zealand 8–12 business days
EU (Other Countries) 8–12 business days

Please note: Delivery schedules and shipping fees depend on your geographical location and selected shipping service.

While we aim to meet estimated delivery times, minor delays may occur due to customs clearance or local courier operations. These delays are outside of our control.

III. International Shipping

We currently ship to the regions listed above.

  • International deliveries may be subject to local customs procedures

  • Any import duties or taxes applied by local authorities are the responsibility of the customer

  • Customs processing may occasionally cause slight delays

For any international shipping enquiries, please contact us at:

📧 info@gracesophialondon.com

IV. Order Changes & Cancellations

Order Modifications

Requests to change your order (such as delivery address, size, or quantity) must be submitted within 12 hours of placing your order.

After this time, your order may already be in processing or transit, and changes may no longer be possible.

Order Cancellations

You may cancel your order within 12 hours of purchase.

After 12 hours, the order will likely have entered our fulfilment system and cannot be cancelled. If you need urgent assistance, please contact us as soon as possible.

V. Delivery Issues & Claims

Missing or Damaged Items

If your order arrives damaged or incomplete, you must notify us within 7 days of delivery to submit a claim.

Please include:

  • Your order number

  • Clear photographs of the outer packaging (for damaged items)

  • A photograph of the packing slip (for missing items)

  • A brief description of the issue

Claims submitted after 7 days may not be eligible for review or compensation.

Important Note on Packaging Damage

If the external packaging is damaged during transit, but the product inside remains intact and fully functional, the item will not be eligible for replacement or refund.

Tracking Marked as “Delivered” but Not Received

If your tracking information shows the parcel as delivered, but you have not received it:

  1. Contact the courier directly to open an investigation and file a claim

  2. Once you receive written confirmation from the courier, forward this to us at info@gracesophialondon.com

Claims regarding parcels marked as delivered must be submitted to us within 7 days of the delivery status update.

VI. Contact Information

For any shipping-related enquiries, please contact our customer support team:

📧 info@gracesophialondon.com